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Scheduling & Dispatch
🗺️

Service Dispatch Software for Field Service Teams

Fixlify AI dispatch software gives service businesses a live dispatch map, automated technician assignment, real-time GPS tracking, and customer ETA notifications — without hiring a full-time dispatcher. Whether you're running 2 technicians or 200, the platform handles daily dispatch, emergency calls, and schedule changes automatically, freeing your team to focus on customers instead of logistics.

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✓Free forever plan✓No credit card needed✓860+ service businesses
67%
faster job assignment vs manual dispatcher process
62%
reduction in inbound 'where is my technician?' calls
24/7
emergency dispatch coverage without additional staff
2x
dispatch volume handled without adding headcount
Sound Familiar?

The dispatch software problems
every service business faces

If any of these hit close to home, you're losing time and money that service dispatch software was designed to fix.

!

Your dispatcher spends the first 2 hours every morning building the day's schedule by hand — by 10am it's already out of date because of cancellations and new emergency calls that weren't planned.

!

You have no visibility into where your technicians are right now — customers call asking for ETAs and you have to call the tech, interrupt the job, and relay the information manually.

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Emergency calls after 5pm either go unanswered or require you to personally call each tech to find who's available — you lose 20-30% of high-value emergency revenue to competitors who answer faster.

!

When a job runs long, every subsequent job on that technician's route is delayed — and no one knows until the customer calls angry, at which point it's too late to do anything proactive.

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You're double-booking because there's no single source of truth — the front desk books over the phone, the app shows something different, and your dispatcher is working from a whiteboard.

Every day without service dispatch software costs your business real money.

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How It Works

From setup to results
in 4 simple steps

Most teams are fully operational with Fixlify AI dispatch software in under one business day.

1
→
🗺️

Live Dispatch Map

See every technician's current GPS location, active job, remaining jobs, and estimated completion time on a single live map. Drag-and-drop to reassign jobs. Click a technician to see their full day schedule.

2
→
🤖

Smart Auto-Assignment

New jobs are automatically assigned to the optimal technician based on 8 real-time factors: location, skill match, current workload, drive time, truck equipment, customer preferences, urgency, and job type.

3
→
📱

Automated Customer ETAs

As soon as a technician is assigned, the customer receives an SMS with the technician's name, photo, and estimated arrival time. Updates fire automatically when the tech goes en route or the schedule shifts.

4
🔄

Real-Time Re-Dispatch

If a job runs long, a cancellation occurs, or an emergency comes in, the platform automatically re-sequences all affected jobs, notifies customers of updated ETAs, and re-routes technicians — in seconds, not hours.

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Benefits

What you gain with
dispatch software

Real results from 860+ service businesses using Fixlify AI.

👁️
100% visibility

Full Dispatch Visibility

Live map shows every technician's location, current job status, and remaining schedule. Your entire operation is visible on one screen — no more calling techs to ask where they are.

⚡
67% faster

67% Faster Job Assignment

AI assigns jobs in under 10 seconds versus the 15-25 minutes a human dispatcher spends on routine assignments. High-volume days are handled without a dispatcher bottleneck.

🌙
24/7 dispatch

24/7 Emergency Dispatch

Emergency calls after hours are triaged and dispatched by AI. On-call technicians are contacted automatically. Customers get a response — and a real ETA — without a human dispatcher on shift.

💬
62% fewer WIST calls

Proactive Customer Communication

Customers know where their tech is and when they're arriving before they ever think to call. ETAs update automatically. Your inbound 'where is my tech?' calls drop by 62%.

✅
0 conflicts

Zero Double-Bookings

Single real-time calendar prevents conflicts across all booking channels — phone, online booking, and direct dispatch. Every booking checks availability before confirming.

📈
2x volume, same team

Scale Without Headcount

Handle 2x the dispatch volume without adding staff. The platform scales with your technician count — 2 techs or 200 — without requiring additional dispatchers.

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Industry Use Cases

How different service businesses
use dispatch software

Real results from real businesses across trades. See all 14 industries we serve.

HVAC

Multi-Zone HVAC Dispatch

A regional HVAC company operating across 3 service zones with 18 technicians had a dispatching bottleneck during summer peak. Two dispatchers couldn't keep up during heat waves — hold times hit 45 minutes and they were losing emergency calls.

✅Result: Handled 2x peak volume with same dispatch team, cut hold time to under 3 minutes
Plumbing

Emergency Plumbing Dispatch

A plumbing company's biggest revenue source was emergency calls — burst pipes, sewer backups, water heater failures. But 30% of emergency calls came after 6pm when the dispatcher had gone home.

✅Result: After-hours emergency revenue increased 44%, no additional dispatcher staff needed
Electrical

Commercial Electrical Multi-Crew Dispatch

An electrical contractor managing 4 crews across commercial job sites needed to coordinate permits, inspections, and material deliveries alongside field dispatch. The existing whiteboard system caused daily miscommunications.

✅Result: Eliminated 6 weekly miscommunication incidents, project completion rate improved 28%
Appliance Repair

Same-Day Appliance Dispatch

An appliance repair company's competitive advantage was same-day service. But their scheduling system couldn't optimize routes in real time — technicians were driving past each other's jobs.

✅Result: Same-day appointment rate improved from 61% to 89% with route-optimized dispatch
Social Proof

Trusted by 860+ service businesses

860+
service businesses
4.9★
average rating
24/7
AI coverage
Free
to get started
“
★★★★★

“Our busiest days were killing us. We'd have 30 jobs on the board and one dispatcher trying to manage all 8 techs by phone. She'd spend the whole day on hold with technicians, re-routing, and calling customers with updates. Now she manages exception cases. The routine dispatch, the ETAs, the re-routing when a job runs long — that's all automatic. She went from managing chaos to managing performance. Our customer satisfaction score went from 3.7 to 4.8 in one quarter.”

TG
Tanya Greer
Operations Manager, Greer Plumbing & Drain

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FAQ

Frequently asked questions
about dispatch software

Everything you need to know about service dispatch software for service businesses.

What is service dispatch software?+
Service dispatch software is a platform that manages the assignment, routing, and tracking of field technicians in real time. It replaces manual scheduling (phone calls, whiteboards, spreadsheets) with a digital system where jobs are assigned automatically or via drag-and-drop, technician locations are tracked live, and customers receive automated updates — all visible on a single dispatch dashboard.
How is dispatch software different from scheduling software?+
Scheduling software manages when jobs are booked — it's the calendar. Dispatch software manages how those jobs are executed — who goes where, in what order, via what route, and how customers are notified along the way. Fixlify AI combines both: the scheduling calendar feeds the dispatch map, and real-time dispatch events update the schedule automatically.
Can dispatch software handle after-hours emergency calls?+
Yes. Fixlify AI integrates with the AI phone answering system. After-hours emergency calls are answered by AI, triaged by urgency, and dispatched to on-call technicians automatically. The technician receives a mobile notification with full job details. The customer receives a confirmation with ETA — all without a human dispatcher on shift.
What happens when a technician is running late?+
Fixlify AI monitors all active jobs against scheduled completion times. When a job is projected to run long, the platform automatically calculates the cascade effect on subsequent jobs, sends updated ETAs to affected customers via SMS, and re-sequences the technician's remaining jobs for minimum delay — all without dispatcher intervention.
Does dispatch software work for small teams with 2-5 technicians?+
Absolutely — and small teams often see the biggest per-tech impact. With 3 technicians, one scheduling error affects 33% of your capacity. Fixlify AI eliminates those errors, handles after-hours calls the owner would have taken personally, and gives you the live map visibility that was previously only practical for large operations.

Still have questions? Talk to a real person.

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Explore More Fixlify AI Features

Every feature works together as one complete platform. See all features

🤖
AI Dispatcher
📞
AI Phone Answering
📅
Job Scheduling
💳
Invoicing
👥
Client Management
📱
Mobile App

Dispatch Software Software by Industry

Explore how dispatch software works for specific trades. See all 14 industries.

🎯 Hvac Software🎯 Plumbing Software🎯 Electrical Software

Everything you need to grow your service business

Fixlify AI combines dispatch software with every tool you need in one platform.

View Pricing

Free, Pro ($49/mo), and Business ($99/mo). No contracts, no hidden fees.

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All Features

See every tool Fixlify AI includes for field service businesses.

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Industry Software

Industry-specific solutions for 14 trades — HVAC, plumbing, electrical, and more.

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Blog & Guides

Expert tips on scheduling, dispatching, invoicing, and growing your business.

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Schedule a Demo

Free 15-minute demo tailored to your trade and business size.

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FSM Software Guide

The complete guide to choosing field service management software in 2026.

Learn more →
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Ready to fix your
dispatch software workflow?

Every week without service dispatch software is another week of wasted time, missed revenue, and frustrated customers. Join 860+ service businesses that already made the switch. Free plan, no credit card, up and running in 5 minutes.

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✓ Free forever plan✓ No credit card needed✓ Cancel anytime✓ 5-minute setup